Congratulations on becoming an Eva Victoria Bride. Below is the contractual information between the Bride and Eva Victoria
Bridal confirming your purchase terms and conditions.
 

The term ‘Bride’ or ‘You’ refers to the customer/purchaser of the garment.
 

The term ‘We’ refers to Eva Victoria Bridal Ltd. Stone Cross, Penkridge, Stafford ST19 5AS.

 

Made to Order Dresses and Accessories

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1. At the point of purchase/order a non-refundable/non-transferable deposit is required to place an order with the designer. This will be 50% of the dress total; on some occasions we may ask for 25% at the point of ordering then a further 25% at a ‘check measure’ appointment, this is at our discretion and in most cases will be when the wear date is beyond 12 months of the order date. The remaining balance is due when your dress/accessory has arrived in store.

2. Orders cannot be cancelled/transferred once a deposit has been accepted under any circumstance.

3. Your dress will be ordered to the measurements we take during your appointment / check measure appointment whichever is deemed appropriate given your timescales to wear date and in line with the designer’s size chart matrix provided by the designers. You will be asked to check the measurements taken and sign to say you agree during your appointment.

4. Dress fabric shades may vary slightly from the displayed sample.

5. You will be notified of your order’s arrival, and a collection appointment needs to be within 14 days of notification. We do not store your dress free of charge after this period. A £50 storage charge will be applied to your final balance if your dress remains uncollected after the initial 14-day notification period. A further £50 will be charged for every four weeks thereafter and will continue to be added to your balance until the dress is collected and the balance is paid in full.

6. We cannot accept any responsibility in the event of gaining/losing weight (including pregnancy) once the dress is ordered.

7. Before you take the goods from the shop you must satisfy yourself as to the condition of the goods and immediately draw our attention to any defects or discrepancies. We will not be liable for defects or discrepancies subsequently discovered. Likewise, if during/after your fitting we believe the dress has become marked/damaged in any way we will draw your attention to this before leaving the shop. We reserve the right to no refund or return/replace once the goods have been inspected and the balance has been paid.

8. Expected delivery dates are approximate. If your order arrives earlier than anticipated, you will be notified, collection of goods and balance payment will be expected within 14 days. We will not be liable for any delay in delivery from manufacturers when appropriate timescales have been worked within. If we are unable to provide your order due to matters outside of our control our liability to you will be limited to the return of any money paid by you for those goods.

9. Your dress may need alterations. We do not provide an alteration service. This service will need to be sourced by you and any further charges for alterations will be in addition to the purchase price of your dress and are payable directly to your service provider. We cannot be held responsible for any alterations carried out on your dress.

10. All dresses, garments and accessories not collected within 28 days after the wedding date will become the property of Eva Victoria Bridal. These items then may be re-sold at the discretion of Eva Victoria Bridal.

 

Off-the-Peg, Sale or Stock Dresses / Accessories

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1. Any gowns / accessories purchased from sale, off-the-peg or from stock are sold-as-seen, please inspect the goods.

2. Before you take the goods from the shop you must satisfy yourself as to the condition of the goods and immediately draw our
   attention to any defects or discrepancies. Off the peg items are usually ex-sample and have therefore been tried on and
   modelled. We take every care possible to keep the goods in clean, excellent condition but there may be, on occasion slight
   defects. We will not be liable for defects or discrepancies subsequently discovered. If during/after your fitting, we believe the
   dress has become marked/damaged in any way we will draw your attention to this before leaving the shop. We reserve the right
   to no refund or return/replace once the goods have been inspected and paid for.

3. Full payment is required at the time of purchase, and you are expected to take these goods away with you immediately.

 

Your dress may need alterations. We do not provide an alteration service in-house. This service will need to be sourced by you and any further charges for alterations will be in addition to the purchase price of your dress and are payable directly to your service provider. We cannot be held responsible for any alterations carried out on your dress.

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1. I understand that I am responsible for any undergarment and footwear choices and accept that any changes these may have to the fit or drape of my dress are my responsibility.

2. I understand that my dress will be ordered according to the agreed sizes at the time of purchasing. I know that I am responsible for the alterations required if there are changes to these sizes.

3. I understand that fabric colour tone can vary from roll-to-roll and accept this could be the case for my dress.

4. I understand any additional components/modifications to my dress (i.e sleeves/additional fabric etc are charged extra to the display dress price at Eva Victoria Bridal.​

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​I agree to the measurements taken on the date of purchase and to the terms and conditions of sale as outlined above.

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